Frequently Asked Questions
Everything you need to know about our award-winning potty training essentials.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, we cannot accept returns for potties that have been opened or used.
Is the My Carry Potty® leak-proof?
Yes, our patented design features a unique rubber seal and click-shut lid that makes it 100% leak-proof and odor-proof, perfect for on-the-go use.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I clean my potty?
Simply empty the contents into a toilet and clean with warm soapy water or a mild disinfectant spray. Avoid using harsh chemicals to preserve the high-quality finish.
Do you offer a warranty on your products?
Yes, all My Carry Potty® products come with a 12-month manufacturer's warranty against defects in materials or workmanship.